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Terms of Service

VVS Chauffeur Drive Terms and Conditions
APPLICABILITY
The following Terms and Conditions (“Terms”) apply to VVS Chauffeur Drive, and to all prospective trademarks with a secondary meaning, even if they are not expressly agreed. As long as usage of our services lasts, our conditions are binding and assumed. Deviations from our terms and conditions are only taken by a written confirmation on our part effectively.
 
DEFINITIONS
– “VVS Chauffeur Drive” (also “Our Company”, “We”, “Us”, etc.) refers to VVS Chauffeur Drive, a company based in the United Kingdom.
– “Customer” is a person who orders the services of our company on the website, by email, or telephone. The customer enters into a mandatory contractual relationship when VVS Chauffeur Drive confirms the reservation in accordance with the then applicable Terms and Conditions. The customer must be at least 18 years old and must not have a legal restriction on entering into a contractual relationship. The customer assumes responsibility for the correct and complete completion of data during the booking process and is responsible for paying the full amount of fees arising from the ordered and/or performed services, which includes possible insurance premiums and fees for changes, additions or cancellations of services.
– “Passenger” is the person who will benefit from VVS Chauffeur Drive Services. The passenger may be a customer of the service but the customer does not have to be a passenger.
– “Service” (transfer, drive) assumes the hire of a vehicle with a private driver.
– “Partner” are other companies providing private driver services in the United Kingdom or in Europe.
 
GENERAL TERMS
By using our website or app, you (“Customer”) agree to be bound by these Terms and Conditions (“Terms”). These Terms also apply to the supply of all car rental, transportation services, private driver, and other services booked via the website (https://vvschauffeurdrive.co.uk), phone, email, SMS or App.
VVS Chauffeur Drive requests a minimum of 4 hours notice for any online bookings. If you would like to book a car with less than 6 hours notice – please call our helpline or send us an email at info@vvschauffeur.com.
Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
The driver will drive at safe and sensible speed, in accordance with road conditions, traffic and the legal speed limits.
 
Customers are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.
By supplying your email and/or phone number you permit VVS Chauffeur Drive to contact you. In return, we abide to never to supply your contact details to any third party.
Our Chauffeurs will travel by the most appropriate route on the day unless instructed otherwise by the Customer at the time of booking.
 
VVS Chauffeur Drive vehicle(s) are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and VVS Chauffeur Drive shall not be held responsible/liable for any loss/damage to such property.
 
The Passenger shall be responsible for their luggage and personal items at all times and shall check that they are loaded into the vehicle prior to the commencement of the service and unloaded from the vehicle upon completion of the service. VVS Chauffeur Drive will accept no responsibility for any loss or damage to luggage and personal items or consequential losses arising as a result of luggage and personal items that are not loaded or unloaded from the Passenger vehicle.
 
VVS Chauffeur Drive will keep a lost property book at their office and will endeavour to return any lost goods left in our vehicle(s) to the customer.
 
VVS Chauffeur Drive and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
 
Nothing contained in these terms and conditions can affect the Customers’ statutory rights.
 
BOOKING AND THE USE OF SERVICES
The contract for all bookings is between the customer/passenger (i.e: the company or person booking and paying for the transport service) and VVS Chauffeur Drive. VVS Chauffeur Drive is responsible for both accepting the booking as well as the provision of the transportation services.
VVS Chauffeur Drive is allowed to fulfil the booking:
– Directly with their permanent fleet and drivers
– Semi-directly with their permanent fleet and Partner company drivers
– Semi-directly with their drivers and a rented/subcontracted vehicles
– Indirectly through their network of trusted partners.
Customer guarantees that Passengers will comply with the following rules and guidelines:
– No more than the allowed number of passengers per vehicle.
– No smoking.
– No littering, or spilling of liquids.
– No causing hazardous situations.
Customer shall be responsible for the cost of repair for damage to, or necessary cleaning of the vehicles resulting from the inappropriate use of the vehicle.
Any liability in relation to the transportation services belongs to VVS Chauffeur Drive.
VVS Chauffeur Drive reserves the right to cancel any booking with a customer/passenger. All bookings are subject to availability.
 
PRICING
Pricing is charged according to booking system or direct quotation based on your requirements as outlined in an enquiry form or direct contact with VVS.
 
 
CANCELLATION AND REFUND POLICY
  • If a booking is cancelled by the Customer more than 24 hours from the start of the period of hire, all monies paid will be refundable.

  • If a booking is cancelled by the Customer less than 24 hours from the start of the period of hire, 50% of the full cost of the journey will be payable.

  • If a booking is cancelled by the Customer less than 12 hours from the start of the period of hire, 100% of the full cost of the journey will be payable.

  • If a wedding booking is cancelled 30 days before the start of the period of hire, the deposit will be non-refundable.

  • If multiple vehicle bookings are cancelled by the Customer, within 7 days before the start of the period of hire, 100% of the full cost of the journeys will be payable.

  • If the customer does not appear at the time and place designated as the pickup point, 100% of the full cost of the journey will be payable.
 
CONSUMER RIGHTS
VVS Chauffeur Drive consumers have legal rights in relation to services that are not performed with professionalism and a duty of care, either by our chauffeurs, or our office team.
If the customer has any complaints regarding VVS Chauffeur Drive, the customer is encouraged to inform VVS Chauffeur Drive as soon as possible, but no later than 7 days after the booking.
VVS Chauffeur Drive will always try to facilitate an amicable solution to any complaint and may provide a refund or an account credit after the resolution of each case has been carefully looked into.
 
DATA PROTECTION AND PRIVACY
VVS Chauffeur Drive guarantees its customers that all their personal data remains safe and private. Any personal data that customers supply to VVS Chauffeur Drive upon booking by website, app, email or phone will be used exclusively VVS Chauffeur Drive in accordance with its privacy policy only.
 

Privacy Policy

What we may collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:


  • Identity Data includes first name, last name, username, or similar identifier. When you email, phone, live chat or otherwise, we may collect information such as your first name, last name, email address and phone number.
  • Contact Data includes billing address, invoicing address, email address and telephone numbers.

    Financial Data includes bank account and payment card details.

    Transaction Data includes details about payments and other details of our Services you have purchased from us.

    Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location. browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.


Why do we collect your information?

Data collected upon payments are stored principally by Sage Pay for online bookings and monthly invoicing, and also by Metro Bank, Stripe, PayPal and Apple Pay for alternative payment methods. We may add more payment providers, but we will not have access to your financial information on our side, nor share any data accumulated from use of our services, from financial behaviour to visits to pages on our site, which we use to improve our content.

We will only send you emails which relate to your account such as information on important changes to your account, credits applied to or due to expire from your account and changes to the terms of your account with us. We will not send promotional emails nor instruct third parties to send any emails unless strictly instructed to do so by the account representative via an opt-in request.


Your rights:

Under data protection law, you are entitled to the following rights explained below; these rights can be exercised by contacting info@vvscd.com


The right to access you have the right obtain confirmation that your personal information is being processed and receive a copy of this information. This information will be provided to you for free, however, additional requests may be subject to a reasonable charge.


The right to rectification: you have the right to have any inaccurate information we store about you corrected, or any incomplete information completed.


The right to erasure: in certain circumstances, you have the right to have your information deleted without delay. This includes where you withdraw your consent, or it is no longer necessary for the purposes for which we collected it. However, this right is excluded where your information is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.


The right to restrict processing: in certain circumstances, you have the right to restrict the processing of your information. This applies where: there may be issues with the accuracy of the information we hold about you; processing has been unlawful; data is no longer needed but we need the information in relation to a legal claim; or you have objected to processing, pending the verification of that objection.


The right to object to processing: You have the right to object to us processing your information on grounds relating to your circumstances. If you object, we will stop processing your information unless we can show legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.


The right to data portability: you have the right to have your information transferred to a different controller in a structured, commonly used, machine-readable and interoperable format if the information is automated and was collected with your consent or for the performance of a contract. This right will not apply if it impacts the rights and freedoms of others.


The right to complain to a supervisory authority: you may complain to a supervisory authority if you believe our processing of your information breaches data protection laws.


The right to withdraw consent: you have the right to withdraw consent to us storing and processing your information. We will always contain a link to unsubscribe if we send you any emails regarding news or promotional information, we believe you would be interested in. You may also opt out by emailing us on info@fcchauffeurs.co.uk